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CCNA exam success depends on mastering many technologies that are new to you, and few exam topics have more details than ISDN. ISDN isn’t just for your CCNA exam studies, though. While ISDN is dismissed by many, the fact is that there are many small and mid-size networks out there that use ISDN as their backup to frame relay. Some of these companies have spoke networks that use ISDN to connect to their hub as well, so it’s a great idea to know ISDN configuration and troubleshooting for your real-world career as well as passing the CCNA. With that in mind, let’s take a look at five common ISDN errors and how to avoid them.

With dialer map statements, remember that the phone number you put in the dialer map is the phone number of the remote router, not the local one. Look at it this way – if you want to call a friend on your cell, you don’t pick up your cell and dial your own number!

Speaking of dialer map statements, don’t forget the all-important broadcast option at the end of the command:

R1(config-if)#dialer map ip 172.12.21.1 name R2 broadcast 5555555

The router will accept that command without the “broadcast” option, but routing protocol updates and hellos would not be able to travel across the line. (This command is also needed in frame relay map statements to allow broadcasts and multicasts to be transmitted.)

PAP is PPP’s clear-text authentication scheme, and clear text is a really bad idea. But if you do have to configure it, don’t forget that PAP requires additional configuration -the ppp pap sent-username command.

R1(config-if)#ppp pap sent-username R1 password CISCO

Must set encapsulation to PPP before using PPP subcommands

R1(config-if)#

The error message we got while configuring the sent-username command is another important reminder – by default, a BRI line is running HDLC, not PPP. Since HDLC doesn’t allow us to use either PAP or CHAP, we’ll need to set the link to PPP with the encapsulation ppp command.

R1(config-if)#encapsulation ppp

R1(config-if)#ppp authentication pap

R1(config-if)#ppp pap sent-username R1 password CISCO

But before we configure any of this information, we should configure the ISDN switch-type. Why? Because without the switch-type configuration, it doesn’t matter that we avoid the other four errors – the line will not come up. Configure the switch-type with the “isdn switch-type” command, and then verify it with “show isdn status”.

R1(config)#isdn switch-type basic-ni
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ISDN is a vital topic for today’s CCNA and CCNP candidates, especially for the ICND and Intro exams – you’ve got to know ISDN inside and out to pass those exams. Naturally you want to include it in your home lab. What many candidates don’t realize is that you can’t connect two Cisco routers directly via their Basic Rate Interface (BRI) interfaces you’ve got to have another device between them called an ISDN simulator.

An ISDN simulator is not one of those software programs pretending to be routers (“router simulators”) this is a piece of hardware that acts as the telephone company in your home lab. Older simulators come with preprogrammed phone numbers and SPIDs, where newer ones let you program the phone numbers you want to use. Either way, an ISDN simulator is great for your CCNA/CCNP home lab, because you can practice dial scenarios that actually work. And you get to troubleshoot the ones that don’t, which is also important to learn! )
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To earn your Cisco CCNA and CCNP certifications, you’ve got to master ISDN – and despite what some people say, there’s still a lot of ISDN out there that needs to be supported. And when it comes to troubleshooting ISDN, there’s a lot to look at. Is the correct ISDN switchtype configured? Are the dialer map statements correct? What about the dialer-group and dialer-list commands? And that’s just the start.

I always say that all troubleshooting starts at Layer 1, the Physical layer of the OSI model. The usual method of troubleshooting ISDN is sending pings across the link, but the connection can be tested without using pings or even before assigning IP addresses to the BRI interfaces!

It’s a good idea to place these test calls before configuring the interfaces – that way, you know you’ve got a valid connection before beginning the configuration (and there’s a lot of config to go along with ISDN!)

To place a test call without using pings, use the isdn call interface command.

R1#isdn call interface bri0 8358662

R1#

03:54:43: BR0 DDR: Attempting to dial 8358662

03:54:43: %LINK-3-UPDOWN: Interface BRI0:1, changed state to up

03:54:44: BR0:1 DDR: dialer protocol up

03:54:45: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0:1, changed state to up

03:54:49: %ISDN-6-CONNECT: Interface BRI0:1 is now connected to 8358662 R2

To tear the test call down correctly, use isdn disconnect interface. IOS Help displays the options with this command.
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